- Telephone customer support (Inbound/Outbound)
- Order processing (phone, fax, web store)
- Handling delivery date inquiries
- Processing complaints
- General correspondence, also interdepartmental (accounting, marketing)
- Field service support
Customer Service Specialist (m/w/d)
München, Remote Bayern
Full-time
Permanent employee
Your mission
Your profile
- You have completed commercial vocational training and feel comfortable in customer contact: Customer satisfaction is your concern
- Several years of experience in customer service
- You enjoy building structures and actively accompany changes
- You work carefully and have strong communication skills
- You have good and secure IT skills (MS-Office, Excel) and have experience with an ERP system, ideally SAP
- You communicate confidently in both written and spoken German, ideally also in English and Italian
- You are eager to learn, dedicated, a team player, resilient, and work independently
Why us?
- An exciting and diverse work environment
- Permanent employment in a continuously growing company
- Attractive and performance-based compensation
- A modern office in the heart of Munich (located directly at Stiglmaierplatz)
- 30 days of vacation and flexible working hours with the option for remote work
- Flat hierarchies
- Open corporate culture and integration into a motivated, collegial team
About us
De Rigo Vision was founded in 1978 by Ennio De Rigo and is now a global leader in the design, production, and distribution of high-quality corrective and sunglasses, sold in approximately 80 countries.
To strengthen our dedicated team and support expansion, we are currently seeking an employee for our branch in Munich.